Ambient Air Temperature Sensor Malfunction

Notification of Sensor Malfunction:

1. 1. Alert Receipt:

      1. You are notified via the Chiller's app and UI about an "Ambient Air Temperature Sensor Malfunction," indicating an issue with reading the ambient temperature.

   2. Performance Advisory:

      1. The notification explains that this malfunction may impact the Chiller's performance and its ability to accurately predict time to reach set temperatures for scheduled sessions.

Understanding the Sensor's Role:

• • The ambient air temperature sensor is critical for the Chiller’s efficient operation. It monitors the surrounding air temperature, enabling the Chiller to adjust its cooling cycles accurately. This ensures that the Chiller can maintain the desired water temperature efficiently. When the sensor malfunctions, it can cause the Chiller to misjudge the ambient temperature, leading to incorrect adjustments in the cooling process. This can result in longer times to reach the desired temperature, potential overcooling or undercooling, and overall reduced efficiency.

Recommended Action - System Restart:

• • Perform a system restart as a potential fix for the sensor issue:

    • Safely power down the Chiller by pressing the power button for 3 seconds.
    • Wait for a brief period to allow the system to fully shut down.
    • Power the Chiller back on by pressing the power button for 3 seconds again.

  • Observation:

    • After restarting, monitor the Chiller to check if the ambient air temperature sensor malfunction alert clears and if the Chiller resumes normal operation.

Further Assistance:

• • Chatbot Interaction:

    • If the malfunction persists post-restart, use the website chatbot for guided troubleshooting, which may offer additional suggestions or help clarify the situation.

  • Escalation to Live CX Support:

    • The chat interface provides an option to connect with a live Customer Experience (CX) team member if further assistance is needed.