Water Temperature Sensor Malfunction

Notification of Malfunction:

• Alert Receipt:
  • You receive a critical alert via the Chiller's app and user interface indicating a "Water Temperature Sensor Malfunction," specifying the system's difficulty in reading water temperature.
• Performance Advisory:
  • The notification explains that this malfunction may impact the Chiller's performance and its ability to accurately predict time to reach set temperatures for scheduled sessions.
• Guidance Provided:
  • The notification includes a brief explanation and suggests initial steps, with a link or QR code to more detailed instructions.

Understanding the Sensor Issue:

• Information Access

  • The water temperature sensor is a critical component in maintaining the Chiller's optimal performance. It continuously monitors the water temperature, ensuring the system adjusts its cooling processes to maintain your desired temperature settings. When this sensor malfunctions, the Chiller may struggle to read the water temperature accurately. This can lead to inefficient cooling, extended time to reach set temperatures, and overall reduced performance. Understanding the importance of this sensor helps in recognizing the impact of its malfunction and the urgency of addressing it.

• Safety Assurance:

  • You can continue to use the Chiller even if the water temperature sensor is malfunctioning. However, be aware that temperature regulation might be compromised. Monitor the system closely to ensure it doesn't overcool or undercool the water, and adjust your usage accordingly until the issue is resolved.

• Recommended User Action:

  • System Restart:

    • Perform a system restart as a potential fix. Follow these steps:

      • Safely power down the Chiller by holding down the power button located on the back of the unit for 3 seconds.
      • Wait for a few moments to allow the system to fully shut down.
      • Power the Chiller back on by pressing the power button again.

  • Observation Post-Restart

    • After restarting, monitor the Chiller to see if the temperature sensor malfunction alert clears. Check if the Chiller resumes normal temperature readings and maintains the desired water temperature.

Further Assistance if Needed:

• • Initial Chatbot Interaction:

    • If the malfunction alert persists post-restart, use the website chatbot for additional troubleshooting steps. The chatbot will guide you through simple fixes or help clarify the issue further.

  • Escalation to Live CX Support:

    • If the issue is not resolved by the chatbot, you can escalate the matter to a live Customer Experience (CX) team member through the chat interface.

• • Live CX Support and Professional Assessment:

    • CX Team Engagement:

      • A CX team member will engage with you to discuss the ongoing issue. They will review the steps you have already taken and explore any additional non-invasive measures that might resolve the sensor malfunction.

    • Decision on Professional Service:

      • If technical service is required, the CX team member will coordinate with you to schedule a service visit. You will receive clear communication about what to expect during the visit.